Terms & Condition

GENERAL ADVISORY

Your contract with M/s Jas Tours and Travels. (A Travel Agency)

We recommend you to read this carefully. The below terms and conditions would govern any/all bookings made by any mode through M/s Jas Tours and Travels. Registered Office: A 22, Neel Terrace Society, Near Old Vasana Jakat Naka, Vadodara-390015 (Gujarat) INDIA.

No person may alter these conditions on the Company’s behalf.

The terms and conditions may vary depending on “flight(s) only”, “hotel(s) only” , “visa(s) only”or a “package booking”. For “flight(s) only” and “hotel(s) only” bookings, we shall book the same with the relevant supplier(s) acting as an agent to them and your contract would be subject to the supplier’s own terms and conditions in addition to the terms and conditions of M/s Jas Tours and Travels.

(a) A contract would not be deemed as valid until the booking is accepted by us and till a deposit or a full payment is received at our end against the same. We, at our own discretion, reserve all rights to deny to make a contract for any/either of the bookings made with our representative(s) or through our website.

(b) Prior to making a contract with us, you confirm that the below terms and conditions are accepted by you in all aspects and that you take responsibility of accepting these conditions on behalf of any additional members of the booking (applicable if more than one member in a party). You will also be responsible for any outstanding payments, any generic/special request(s) made by you or the members of your booking, for whom the booking has been made.

(c) It is your responsibility to ensure that any information provided to either us or the supplier is true in every aspect and that any information updated to you would be communicated to all the members of your group (booked with us), within due time.

Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY; THIS IS A BINDING CONTRACT The terms “we” and “us” refer to Jas Tours and Travels and its affiliates, and “you” refers to the customer booking a reservation though us directly through https://www.jastourism.com/ (“this website”), or indirectly through any of our affiliates through whom we provide services. These terms describe the terms and conditions applicable to your access and use of this website. We reserve the right to change these terms, conditions and notices and you agree to accept and be bound by the terms, conditions and notices that are in effect at the time of your use of our website and facilities.

Information available on this website.

The content available on this website is intended to be a general information resource and is provided solely on an “AS IS” and “AS AVAILABLE” basis. You should not construe our publication of the content on this website as a warranty or guarantee of the quality or availability of any travel package, plans, or advice.

Use of this website.

This website is for your personal and non-commercial use. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). Although you are welcome to view, use and download a limited copies of your travel itinerary (and related documents) for travel or services available on this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, or services obtained from this website. You also warrant to us that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. You agree to supervise all usage by minors of this website under your name or account. You also warrant that all information supplied by you or members of your household in using this website is true and accurate. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the products and services of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that abuse of the products or services of this website may result in you being denied access to this website. You shall be completely responsible for payment/ reimbursement of all charges, fees, duties, taxes (including service tax), and assessments arising out of the use of this website.

Limitation of Liability.

We shall make every commercially reasonable effort to ensure this website contains accurate and correct information. However, we do not warrant the validity, quality and pricing of the products and services offered at this website. You may view our Disclaimer Policy by clicking here.

Indemnity.

You hereby indemnify us and shall continue to keep us indemnified including any of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: (a) your breach of these terms of use; (b) your violation of any law or the rights of a third party; or (c) your use of this website.

Software available on this web site.

Any software that is made available to download from this website (“Software”) is our copyrighted work. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (“License Agreement”).

Privacy Policy

By agreeing to these terms, you agree that we may use your information as described in our Privacy Policy. You may view of our Privacy Policy by clicking on the title.

Copyright.

All content on this website is Copyright of Jas Tours and Travels. Except for your information, personal, non-commercial use as authorized above, you may not modify, reproduce or distribute the content, design or layout of this website, or individual sections of the content, design or layout of this website without our express written permission. Governing Law and Dispute Resolution The use of this website shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts in Vadodara.

Holiday Packages / Tours / Excursions terms and conditions:

  1. Prices given are as per current exchange rate, in case of increase in ROE rates may vary.
  2. Rates are valid for 48 hours.
  3. Transfers for all tours will be given from Hotel or Residence which are centrally located.
  4. Minimum 2 people required for above rates.
  5. Above rates are not valid on events or festive dates.
  6. Visa approvals is at sole discretion of respective countries immigration officer and not M/s Jas Tours and Travels.
  7. We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience.
  8. Unused inclusion in a tour package is non-refundable.
  9. Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.
  10. Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.
  11. Pick-up and drop-off timings listed above are estimated, and they will be adjusted as per your location, theme park opening time and as well as traffic conditions. Exact Time list will be given to you by our Dubai Tour Coordinators once you reach Dubai. (A day before tour the timings are sent on whatsapp)
  12. Complete Package Payment should be cleared 15 days before your travel. Late Payments may end up completing the bookings late and we will not be responsible for availability of timings and slots of tours given to you in itinerary. If Package is on non- refundable basis full amount required at time of booking.
  13. Effective 1 September 2017, the mandatory RM10 Tourism Tax (TTX) per room per night will be taken by Guest Directly in Malaysia Hotels.
  14. The “Dubai Tourism Dirham” charge will appear as a separate line item on the guest’s invoice to be settled directly upon check out at Dubai Hotel.
  15. Driver will wait only for Max 05 minutes For SIC or Max 15 minutes for PVT, please be punctual at all times.
  16. For one adult and one child travelling please use the adult rate for the child.
  17. For Airport Pick up and Drop our SIC Coach timings are fix, So if you are booking on sharing its possible once you land if one of the coach has left you may have to wait for max 2 hrs for 2nd coach.
  18. In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.
  19. Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

 

CANCELLATION POLICY

Amount to be charged

Duration

Visa Price Actual

Once applied. Non-refundable.

10% of the package price is non-refundable

If cancelled after confirming.

50% of the package price

If cancelled 30 days prior to departure

75% of the package price

If cancelled 30 - 15 days prior to departure

Full package Price

If cancelled 15 days prior to departure

Full Price for Non-refundable Packages

Once confirmed.

 

Cancellation & No Show Policy

1 Cancellation

  1. 10% cancellation fees is applicable charged and collected by M/s Jas Tours and travels irrespective of the charge applied or not applied by our supplier/tour operator/hotel establishment / theme park.
  2. No refunds or cancellation of Burj Khalifa tickets once booked. There is no refund or time change/date change allowed once the tickets are booked and tickets are generated.
  3. Please note that gift certificates are both non-refundable and non-cancellable.

2 No Show

If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.

Tour Itinerary special terms:

  1. Complete itinerary / voucher / theme park tickets shall be sent to the customer only 48 hours prior to the departure dates.
  2. Complete payments of booked tour/ attraction tickets/holiday packages shall be payable by client to M/s Jas Tours and travels at least 15 days prior to tour start date.
  3. Once a booking is vouchered there would be no changes allowed in booked time / date of any tour/hotel bookings/ attraction tickets.
  4. Burj Khalifa tickets are non-refundable under any circumstances once the slot is booked. No date change / time slot change is allowed as these changes are not allowed to M/s Jas Tours and travels by our UAE tour operator.
  5. Only 2 free quotations of tours / packages are allowed per client/group. After that consultation fees of Rs.500 per quote applicable and charged to the client.
  6. All tour / holiday packages quotations, changes etc. will take 2 working days to be reverted back.

Special Note for UAE hotel bookings:

As per the Dubai Executive Council Resolution No. (2) of 2014, a “Tourism Dirham (TD)” charge of AED 10 to AED 20 per room per night (depending on the Hotel Classification category) will apply for hotel rooms and Suites. For Apartments, charges are AED 10 or AED 20 per bedroom per apartment per night. The rates will be applicable for any booking checking in from 31st of March 2014. The “TD” charge will appear as a separate line item on the guest’s invoice to be settled directly upon check out

Charges for payments done through Online Payment Gateway System:

All transactions carried out on a Credit card, Diners card, Net Banking and/or a debit card (done via our online payment gateway) would attract a surcharge of 3% over and above the amount (which in case of a refund would be nonrefundable)

If You Change your Booking

Where a change requested by you to your travel arrangements is permitted and possible, our standard service fees 10% will apply in addition to any additional Supplier charges. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.

Changes to name details are not allowed by many Suppliers. While we will endeavor make such a change if necessary, please bear in mind that most Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

Flights must be taken in the sequence they appear on your ticket or eticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.

Refunds if any, will only be paid to you once we have received the funds back from the Supplier(s).

UAE visit/tourist visa application terms and conditions:

  1. Please note that the visa application will be made only after the required documentations are completed and all the payments are cleared.
  2. Please ensure that documents you provide are not forged. Strict actions could be taken for the concerned.
  3. Immigration Working Days: Sunday to Thursday only.
  4. Please exit on or before the validity date of visa concerning with the type of visa you take. Overstay fine of INR 2000/Day would be recovered from the applicant by M/s Jas Tours And Travels as penalty charges.
  5. If your Visa Application is rejected, we will provide you with the proof of rejection from the Immigration Department for your reference and record.
  6. Once Visa is approved, we will be sending you a copy via e-mail since the visa is an electronic visa. You need to print the visa copy and upon arrival at the airport you may proceed to the passport control section, no need for original copy.
  7. Traveler’s whose visas are already issued and could not travel due to uncertain reasons, the last visa should be cancelled or expired before applying new application.
  8. After leaving the country, if UAE Immigration asks the exit stamp copy on your passport, you have to send via e-mail or fax the page of your passport.
  9. Please match the details mentioned on visa from passport, in case of any discrepancy please inform us within 2 working days, if you are not informing to us within 2 working days it will be deemed as acceptance of visa in correct manner and Jas Tours & Travels will not be responsible for any inconveniences caused for same reason.
  10. All transactions carried out on a Credit card, Diners card, Net Banking and/or a debit card (done via our online payment gateway) would attract a surcharge of 3% over and above the amount (which in case of a refund would be nonrefundable)
  11. Any crimes made during the visit of the traveler sponsored by us will be dealt with the UAE Police Department. Incase if they are imprisoned and show overstay in the Immigration Systems, the client needs to pay the penalty.
  12. The security cheque (if taken at the time of applications) will only be refunded if our Online System shows the particular traveler has LEFT THE COUNTRY. (This clause is for Non-Indian passport holders.
  13. Make sure that you are holding a confirmed return air ticket.
  14. If you want us to process your OK TO BOARD for your tickets than INR 750/- per passport would be chargeable extra.
  15. OK to board request has to be sent to us minimum 48 hours before the scheduled time of your departure flight. We would not be responsible if the passenger fails to send the Ok To Board request before 48 hours of expected departure time.
  16. OK to board is required by the airlines, without which they may not let the passenger fly. Visa processing agency has nothing to do with this, nor the UAE authorities at immigration. It is not their obligation. Passengers / Applicants have to take care of it in their own interest.
  17. OK to board takes 2 – 3 working days (UAE & INDIA) so send us tickets 3 working days before departure.
  18. Normal UAE Visa approval takes 5 working days (excluding Friday, Saturday, Sunday and national holidays in UAE & India.
  19. 7 days Dubai Visa is NOT available without OTB. You either have to book tours or a holiday package.
  20. UAE visa approval is at sole discretion of UAE immigration officer and not M/s Jas Tours and Travels.
  21. No refunds in visa fees once the visa is applied in immigration.
  22. In case of delays or refusal of a visa due to reasons beyond our control, the amount paid is not refundable, as the fee charged is for the processing of the application and is not based on the outcome of the application. Refusals by the UAE immigration are quite rare. Reasons for refusals are never given.
  23. Applicants are advised to book their respective tickets only after visa approval.
  24. Oman Air OK TO BOARD requires return tickets from Oman Air only.
  25. Fly Dubai ok to board requires return tickets from Fly Dubai only. Ok to board for Fly Dubai is Rs.950 per application. This fees taken separately.
  26. Name on the tickets should be exactly like the name mentioned on the passport.
  27. Jastourism.com hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. Jastourism.com considers itself and intends to be subject to the jurisdiction only of the courts of Vadodara of Gujarat State, India.
  28. Traveller’s whose visas are already issued and could not travel due to uncertain reasons, the last visa should be cancelled or expired before applying new application.
  29. After leaving the country, if UAE Immigration asks the exit stamp copy on your passport, you have to send via e-mail or fax the page of your passport.
  30. Applicants should confirm ok to board done by calling the airlines customer care help line number at least 24 working hours before departure. Jas Tours and travels shall not be liable if applicants does not checks with airlines regarding ok to board updation.
  31. All visas are typed and applied online. In case of any typing mistake the same shall be treated as a human error. If a new visa has to be applied in case of typing mistake in visa application than all cost including cancellation of old visa and application of new visa shall be borne by the applicant himself and not Jas Tours and Travels.
  32. No request for any application number or form would be entertained once the visa is applied. We are not liable to provide any application number for Uae visa applied to the applicant.
  33. jastourism.com reserves the right to sponsor/apply UAE visa applications based on documents and fees submitted. Any visa application deemed incompatible, forged, misinterpreted, risky, unworthy by Jas tours and travels visa panel experts would not be applied.
  34. In case an applicants has paid the uae visa fees and visa was not applied than only only full amount of fees paid would be refunded back in 10 working days.
  35. Please be informed that in case of ‘REJECTION’ or ‘DOCUMENTS REQUIRED FOR FURTHER PROCESSING’ would need to cancel the rejected application which will charge AED 200 in order to complete the cancellation process otherwise applicant will not be able to re-apply.
  36. Only 1 visa application is allowed for UAE visa at one time. So applicants should check before applying visa via Jas Tours that no previous or prior UAE visa application is made or in process from any other sponsor or company.
  37. Normal UAE Visa approval takes 5 working days (excluding Friday, Saturday, Sunday and national holidays in UAE & India.
  38. Applicants have to book the airlines tickets only after their respective visas are issued. No complaints would be entertained if there is delay in UAE visa application outcome. It is therefore specifically mentioned that M/S Jas Tours and travels shall not be held responsible financially or morally for any advance booking of airlines tickets, hotel bookings or tour bookings.
  39. “Express Visa application” means a service to expedite the application of uae visa application.
  40. “Normal visa application “refers to process of applying visa normally. In “normal applications” the visas would be applied next day and posting would done on second day after submission of fees and relevant documents. Normal visa application outcome (approval / rejection) comes in 5 working days in countries UAE and India.
  41. “Express visa application” means application and posting on same working days (working days in countries of UAE and India).
  42. “Express visa application” accepting hours from 10am to 6 pm (Monday to Thursday only. These are normal working days and hours in India)
  43. “Express visa application” should not be considered as express visa approval but express visa application “result”. As mentioned earlier all decisions regarding UAE applications including  approved/rejected/documents required are only taken by officers in UAE immigration only. “Express visa application” is for expediting visa application (typing and posting) on same working day not for “approval” or “rejection”.
  44. UAE visa approval is at sole discretion of UAE immigration officer and not M/s Jas Tours and Travels.
  45. No refunds in visa fees once the visa fees is deposited.
  46. In case of delays or refusal of a visa due to reasons beyond our control, the amount paid is not refundable, as the fee charged is for the processing of the application and is not based on the outcome of the application. Refusals by the UAE immigration are quite rare. Reasons for refusals are never given.
  47. UAE visa applications are made through our UAE sponsors. UAE sponsors have limited quota for visa applications. So normal visa application takes 2 working days for initial process (typing and posting)
  48. Applicants and travellers are requested not to overstay beyond the number of stay days applied.
  49. Overstay and absconding fees Rs.1,25,000/- (Rupees one lac and twenty five thousands) shall be charged to applicants and they are legally liable to pay if UAE immigration system does not show exit. This absconding fees includes AED 5500 UAE immigration penalty plus PRO fees plus Sponsor company penalty charges. These absconding fees has to be paid directly at our UAE office (Rayna tours and travels – Deira UAE) only.
  50. Uae visa application available for indian passport holders only.
  51. Other national passport holders require a refundable cash deposit of INR 1,10,000 (Rupees one lac ten thousands) which will be refunded back once the applicants exits from UAE.
  52. If any visa is approved and the applicant has not travelled between the period of validity than it is duty of the applicant to cancel the visa by paying the visa application cancellation fees. If the visa is not cancelled the case would remain open always.
  53. If visa is rejected or “documents required for further processing” than in both the cases the applicant has to cancel the application by paying the visa application cancellation fees.
  54. Tourist visa is not for any job / work search purpose.
  55. No status change is allowed on tourist visa. An applicant has to exit UAE and again re-enter. No excuses or requests of status change would be entertained. Immigration penalty ranges from AED 3300 to AED 27500 for cases pertaining to status change without timely exit. These charges if applicable are liable to paid to Jas Tours and travels by the applicants.
  56. If any passenger having valid visa or application in any company that new application will be rejected and both application has to cancel the new application has to be applied.
  57. Visa application cancellation fees Rs.4000 per application.
  58. UAE visa approval is at sole discretion of UAE immigration officer and not M/s Jas Tours and Travels. A visa is a document, affixed within the passport, allowing the bearer to apply for entry into the country. It simply allows the bearer to travel to present himself or herself to an immigration officer at a designated port-of-entry.

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